FREQUENTLY ASKED QUESTIONS
CONTROL PANEL HELPDOMAIN NAME- Can I have a personal domain name/web address?
All of our sites come with a personal domain name that you get to choose, like yourname.com or yourstudioname.com - What can I choose as my domain name?
Pretty much whatever you'd like, as long as its not already owned by someone else. Tell us what you want and we'll get it for you, no muss, no fuss. You could have tinfoilhats.org or mambo-de-frutas-y-verduras.net. But you can't have sixpackofkittens.com because we already own it. Sorry.
You can easily search to see what domain names are available at NameCheap.com. You can choose a .com, .org, .net, .biz, .info or .us ending for your domain. If you want your site to be at a domain with a different ending, that's no problem -- but you'll need to buy the domain yourself.
If you have a special request, such as having two domain names point to the same website, please email us at support@otherpeoplespixels.com and we'll help you work it out. - What if I already own a domain name?
No problem. We can help you set your domain name to go to your new OPP website. We'll send you an email with the easy steps you'll need to take to get things going. It can be up to 2 days before an existing domain name will to point to your new site -- though it usually takes only an hour or two.
Please note that if you choose to sign up for OPP with an existing domain, that the domain does not transfer to us. It will remain your property and your responsibility. Be sure not to cancel your domain or let it expire, as you will be responsible for maintaining/renewing it. This will be the same simple process you used before your OPP site, so no worries! - If you buy my domain for me, do I get to keep it if I leave OPP?
For sure. It's not our style to do something like keep your domain from you or charge you a boot-load for it. Just let us know you want to keep it and we would transfer the domain to you in a simple, no-hassle, cost-free process.
EMAILFREE TRIAL- I signed up for a free trial. How come I never got an email from you?
Please be sure that you entered your email address correctly. Next, check the junk/SPAM folder in your email, it might be there.
If so, you should add us to your email whitelist to make sure our emails get through.
If you still can't find an email from us with your free trial information, add support@otherpeoplespixels.com to your contacts/whitelist, and then send an email (including your phone number) to support@otherpeoplespixels.com. - Do I have to give you any billing information before I can start my free trial?
Nope. We only ask for your payment information after you've decided to keep your website. The free trial is just that, free. - How do I access my free trial?
Check the welcome email that we sent you, it has all the information on how to access your free trial website. This includes your username, password and the URL of your Control Panel.
If you have lost or deleted your welcome email, use this form to have your information sent to you again. - I need more time to play with my free trial. Can I have an extension?
- I love my free trial, but it has expired. How do I pay for a full website?
Simple, just click here and follow the instructions. We'll preserve all of the work you've put into your free trial website and have you set up before you know it! If you can't remember the name of your trial or have any other questions, email us at support@otherpeoplespixels.com. - I know I'll love OPP. I don't need a free trial, can I get a paid website now?
Just sign up for a free trial anyway, but follow the payment instructions in your welcome email right away. - What happens to the work on my free trial when I activate my OPP site?
Everything that you added to your free trial website will carry over, exactly as is, to your paid website. - My free trial expired a long time ago. Can I sign up for a site now, or have some more time on the trial?
GENERAL- Do I have to make the website myself, or know any code or "hard stuff"?
Nope, that's exactly the point of getting your website from OtherPeoplesPixels. We've already designed a bunch of nifty sites for you to choose from, which you can customize to your taste in minutes. Just sign up, easily plug-in your info & artwork, and your personal art site is done! - How long will it take to get my trial site going?
When you sign up for a free trial, your website goes up as soon as you activate it. Pick one of our designs for your site and start adding artwork using the Control Panel. Light a scented candle, put on your favorite "smooth jazz" album...and your website will be finished before Kenny G is. (All kidding aside, we much prefer Skalpel and Flanger to Kenny G)
When you decide to buy your OPP site, all of the content from your free site will transfer quickly to your new domain name. - My trial is awesome. How long will it take to get my site going once I activate/pay for it?
We manually review all sites, so activation can take up to 24-48 hours. Once you activate/pay for your site, your activation request is personally reviewed, to ensure that everything is in order so that its smooth sailing for you. Please be sure to allow enough time for this process if your site has a deadline. - How do I get my artwork onto my website?
Your OPP website comes with a behind-the-scenes Control Panel that allows you to easily add images of your artwork.
The process is much like uploading a photo to Facebook or adding an attachment to an email. The Control Panel resizes the image for the web and even creates thumbnails automatically. - What designs can I choose from?
OPP offers lots of different designs with different looks for different people. You can choose from hundreds of basic designs and then choose your own colors, fonts, background etc. There are practically infinite combinations! Bing bong!
The design of your OPP website is called a 'skin'. You can easily change your site's skin at any time from your Control Panel, and like any other updates you make to your site, this is *always* free. The best way to see what skins we offer, is to try them out on your own site after you've signed up for a free trial.
If you'd like a sneak peek at how the skins look on other people's websites, you can see some examples here. - What can I put on my website?
Well, images of your artwork, obvs. But you can also add details about each piece, your artist's statement and links to other websites. Plus, people who go to your website can view your contact information, leave you a message, download your CV in PDF format and read your news/events page. You can also link out to other sites you may have, like your blog or your gallery's site. The Control Panel lets you add or remove things with ease. Put as much or as little on your OPP website as you like! - Do you offer any video or sound features?
Yes. If you sign up for our Multimedia plan, you will be able to add both video and sound pieces to your website. - Does OPP give me a way to see how many people visit my site?
Oh yes, we know it's so much fun to see who has been looking at your website! You will be able to check not only how many people have visited your site, but also where they are from, and how they found your site using Google Analytics, which we've integrated into your site for super simple set-up. - Will people be able to contact me through my website?
Yes. You'll have a Contact page on your website where you can list any information that you'd like, from email addresses to fax numbers. On that page there is also a section called Leave a Message, where guests visiting your page can leave their own contact info and send you a note, which you can see in your Control Panel. This is a great way to get feedback from folks who visit your site, as visitors seem to find it less 'intimidating' than email. And we all love more feedback! - Should I recommend OPP to my friends?
But, of course! If you recommend OPP to anyone who signs up for at least 3 months, we'll give you a free month on us! Make sure to tell your buddy to type you in as their referral. We have some customers who have never had to pay for their site again, just by talking us up! Boo-yah! - Do you offer any protection against people downloading my work?
We offer the ability to watermark your images, as well as give you the option to display your images in Flash, which will prevent right-click downloading. - Do you put ads on my website?
No way. We hate that crap as much as you do. - Will you keep my information private?
Yes, absolutely. We will never sell or share your information with anyone at anytime. Please see our privacy policy for all the details.
PRICES AND PLANS- What types of Plans do you offer?
We have a Standard Plan, which is perfect for most people, and a Multimedia Plan, for you cats who want sound and video too. You can see all of the features that come with each plan here. - How much do your sites cost?
Our Standard Plan is $16 per month, or $160 per year, and our Multimedia Plan is $26 per month or $260 per year. You can learn all about them on our pricing page. They're all cheaper than missing an opportunity because you don't have a website. Hint, hint. - What are my payment options?
We offer monthly or yearly subscriptions.
If you would like to pay monthly, you'll need to have a credit card or PayPal account.
If you pay yearly, we accept credit cards, PayPal, personal checks and money orders, as well as Spanish gold doubloons. - If I choose a monthly plan, do I need to remember to pay every month?
When you sign up to pay monthly you are signing up for a subscription. PayPal will automatically bill your account or credit card each month, so no worrying about having your site turned off, or bothering with the hassle of filling out forms each month. You can, of course, still cancel your subscription any time you'd like --- though that might make us sad.
SELLING MY ARTWORK- Can I sell my artwork though my OPP site?
Yes. Your OPP website gives you the option to sell your artwork online. You will be able to enter a price and then choose whether or not to make the work available to buy through PayPal.
When a visitor pays for one of your pieces you will be notified by Paypal of the item sold, and you'll then be responsible for shipping the item to complete the transaction. Cha-ching! - Do you take fees or commissions on my sales?
No, absolutely not. You keep 100% of the proceeds, minus any processing fees from PayPal, if you choose to use their services while selling your artwork.
YOU DOWN WITH OPP?- Who are you guys?
A tsunami of computer science, wrapped in a tornado of fine art, surrounded by a hurricane of graphic design, with a delicate rain of excellent personal customer service. Still curious..? Get in touch here. - Why did you start OPP?
Some of our friends in grad school asked us for help making a portfolio website. After the 5th person, we realized that this was something that a lot of artists and art students needed. It seemed like everyone wanted a portfolio website but no one had the time to learn how to make one. We knew it had to be quick, easy, and cheap... and so OtherPeoplesPixels was born. - Any other questions?
Check out all of our great features in action by signing up for a free trial and *see for yourself* why OPP is the preferred website of 4 out of 5 dentists. Minty fresh!
If there is anything else that you would like to know, and can't find your answer in our FAQ, get in touch with us here.
|
