FAQs

14 days, but if you need more time, just email support@otherpeoplespixels.com

No. We save all of your information, even if your trial expires.

Our pricing is $16/month for our Standard Plan. For more information, click here.

No. Your free trial URL is just temporary. You can use a domain you already own (any domain ending you would like), or we can buy a domain for you (when you become a paying customer).

We can only buy domains ending in: .com, .us, .info, .net, .org, .biz

You can reset your Control Panel password anytime by clicking here. Your Website is your trial URL, a combination of your first and last name, with numbers potentially. Your email address is the email address you used to sign up in our system.

Still can't get things going? Just email support@otherpeoplespixels.com

Yes. If you'd like a domain ending in something else, such as .co, .uk, .art, .ca, or .mobi — just buy the domain from any domain registrar of your choice and note that you already own the domain when you go through the activation process.

When comparing domain registrars, we feel a fair price for yearly domain name registration is $10 to 15 USD.

No, I'm sorry but that won't change our pricing. You are entitled to a domain purchase at any time though, as part of your fee.

It depends! Email support@otherpeoplespixels.com with your specific situation. It will depend on what your domain ending is, as well as a few other factors. But -- NEVER let your domain expire. We cannot capture expired domains.

You can continue to use the same email address with our service. BUT! Please keep reading.

Though the email address can be the same, and there won’t be any interruption in your receipt of emails if you follow our instructions, the way that you check your email will change to using a new webmail interface.

Additionally, your inbox will start over from scratch with us — since you'll be changing mailservers. Be sure to save all emails and contacts from your mailbox BEFORE you make the switch. Contact your current email host for more details.

For any additional questions, email support@otherpeoplespixels.com so we can guide you through this process.

Yes. But that means you'll need to continue to pay for your old email service with your old host.

Just BE SURE to email us at support@otherpeoplespixels.com about helping you set this up BEFORE you activate your website with us or your email service WILL be interrupted.

Unfortunately, we only support one email account per domain at this time. We can, however, set up any number of email aliases at your domain. But just one email account.

Your content remains intact after you cancel, unless you specifically delete your images from within your Control Panel before cancelling.

If we purchased the domain for you, or you are unsure who owns your domain, please email support@otherpeoplespixels.com for domain transfer instructions. If you don’t, you risk placing your domain at jeopardy as we cannot renew domains for canceled or overdue accounts.

You should reach out to your new email host to ensure no interruption in service. If we run an email account for you, be sure to save all emails and contacts prior to canceling your account. Your inbox with your new host will start from scratch.

It is always better to formally cancel your account rather than just let it lapse. We cannot warn you of certain things if we don’t know you are canceling, and we can’t renew domains for overdue accounts either. Just reach out and email us at support@otherpeoplespixels.com.